Skip to content
Boltage
0

Track your order

Enter your order number and the email address you used at checkout to see where your order stands.

To track your order please enter your Order ID in the box below and press the "Track" button. This was given to you on your receipt and in the confirmation email you should have received.

What the statuses mean

  • Processing: payment has cleared and your order is being packed.
  • Completed: your order has been handed to the courier. Your tracking details were emailed to you at this point, so check your inbox and your spam folder.
  • On hold: we are waiting for payment to clear, or we have a question about the order. Check your email.
  • Cancelled or Refunded: the order was cancelled and any payment has been returned.

Following the parcel itself

This page shows where your order stands with us. Once the parcel is with the courier, follow it using the tracking number in your dispatch email, which links straight through to the courier’s own tracking.

If your tracking has not moved for more than two business days, or the delivery window has passed, email hello@boltage.co.za with your order number and we will chase it with the courier for you.